Booking Process: Guests must complete payment through our platform to confirm a reservation. Reservations are only confirmed once payment has been processed by the owner and confirmed.
Updates and Modifications
Policy Changes: We reserve the right to modify these policies at any time. Users will be notified of significant changes via email or through our platform.
Reviewing Policies: Users are encouraged to review these policies periodically to stay informed about current guidelines and expectations.
Host Responsibilities
Property Standards: Hosts must maintain high standards of cleanliness and provide the amenities as described in the listing.
Accurate Listings: Hosts must ensure that property descriptions, photos, and availability calendars are accurate and up-to-date.
Communication: Hosts should respond to guest inquiries and booking requests promptly, ideally within 24 hours.
Guest Responsibilities
Respect for Property: Guests must treat the property with respect and adhere to the house rules provided by the host.
Occupancy Limits: Guests must not exceed the maximum occupancy limits as stated in the listing.
Noise and Conduct: Guests should avoid loud noise, particularly during quiet hours (10:00 PM - 7:00 AM), and respect neighbours and community guidelines.
Safety and Security
Emergency Contacts: Guests should familiarize themselves with the emergency contacts and safety procedures provided by the host.
Security: Guests are responsible for locking all doors and windows when leaving the property. Hosts should ensure that the property is equipped with functional smoke detectors and first aid kits.