Data Collection: We collect personal information necessary to facilitate bookings and provide customer support. This data is handled per our Privacy Policy.
Data Use: Personal data will not be shared with third parties without consent, except as required by law or to provide services through our platform.
Data Security: We implement appropriate technical measures to protect personal information from unauthorized access, disclosure, or misuse.
Reporting Issues: Guests and hosts are encouraged to report any issues immediately through our platform’s support channels.
Resolution Process: Our team will mediate disputes and work toward a fair resolution. Refunds or compensation will be handled on a case-by-case basis.
Escalation: If a dispute cannot be resolved internally, parties may be required to enter into arbitration or legal proceedings as governed by local law.
Respectful Behavior: All users must treat each other with respect. Discriminatory, abusive, or illegal behaviour will not be tolerated.
Accountability: Users found to violate these guidelines may face penalties, including suspension or permanent removal from the platform.
Local Laws: Hosts are responsible for complying with local regulations regarding short-term rentals, including tax collection, zoning laws, and licensing.
Tax Obligations: Hosts must report income earned from hosting as required by law and may be responsible for collecting and remitting taxes on rentals.